FAQ's

1. Is it safe to order on the beanstalkbooks.com.au website?
Beanstalk Books uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at beanstalkbooks.com.au is just as safe as giving your credit card number over the phone. Please see our Privacy Policy for additional information.

 

2. How do I return an item? 
If for any reason you are not pleased with your shipment, send an email to sales@beanstalkbooks.com.au. Please have your packing list. Merchandise may be returned in resalable condition within 30 days of receipt of shipment for credit or exchange. Prior to returning any product, please contact us to get a return authorization number which must be written on any boxes returned to us. Please report damages within 15 days.

 

3. I'm a teacher. How do I get an official invoice?
You can send your official purchase order to sales@beanstalkbooks.com.au with subject head: School PO or fax. Fax it to: 07 3036 6797, ATTN: School PO Beanstalk Books. Once we receive it, we will arrange the official invoice and process your order.   

4. I’m a book shop. How do I sell Beanstalk Books products?
Please e-mail sales@beanstalkbooks.com.au and we will send you information on how to become a trade customer.

 

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